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Chapter 1. Courtesy English
Unit 1： GREETING & FAREWELLS
? VOCABULARY
? PHRASES ON THE JOB
Good morning back
Hi
Good afternoon
Good evening
Welcome
早上好 下午好 晚上好 欢迎回来 嗨 Hello
How do you do?
How are you?
Fine, thank you,
and you?
你好 你好 你好吗？ 很好，谢谢，你呢？ Fine, thanks, and you? now
很好，谢谢，你呢？ 再见 晚安 再见 It was nice to see you again. nice seeing you.
很高兴又见到你。 晚上愉快。 回头见。 很高兴见到你。 Have a good weekend again
周末愉快。 一路平安。 祝您愉快。 希望再见到您。 Thank you for coming (Thanks for coming)
Look forward to seeing you again
Have a safe trip
Have a good day
Hope to see you
Have a good evening
See you later.
It
was
Good-bye
Good night
Good-bye
for
感谢光临。 盼望再见到您。
welcome
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? LISTEN TO THE CONVERSATION
Listen to the guest and then fill the gap in each sentence. The guest’s name is . The staff’s name is . The guest will today.
He’ll live in next time he comes.
? TALKING TO THE GUEST
Staff : Good morning. Mr. Smith. How are you today>? Guest: Good morning. Jane. I’m fine, thanks, and you? Staff
:
I’m fine too. Are you checking-out today?
Guest: yes, I think so Staff
:
Did you enjoy your stay here?
Guest: Yes, I did. Staff
:
I hope our service is to your satisfaction
Guest: Sure. I’m very pleased with everything here. Staff
:
Thank you. I wish you a nice trip home and look forward to seeing you again.
Guest: Thank you. I’ll definitely come to the Sheraton next time I’m in Tianjin.
PAIR WORK
Find a partner and play the roles of the staff and the guest who will be on holiday soon.
OXFORD HUMOUR
The more I study, the more I know.
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The more I know, the more I forget. The more I forget, the less I know. So why study?
UNIT 2:
VOCABULARY
INTRODUCTIONS PHRASES ON THE JOB
My name is John Smith meeting you.
我叫约翰.史密斯。 很高兴见到您。 很高兴见到您。 I’m Mary Copper to meet you.
我叫玛丽.库伯。 很高兴见到您。 很高兴见到您。 Let me introduce you to John Smith
I’d like to introduce you to Mary Copper.
I’m pleased to meet you
I’m glad
It’s nice to meet you.
It’s
nice
我把你介绍给约翰.史密斯。 我想把你介绍给玛丽。 I’d like you to meet Mr. Thomson.
I don’t think we’ve met before
希望你认识一下托玛斯先生。 我想我们以前没见过。 Have we met before?
You’re new here, aren’t you?
我们以前见过面吗？ 你是新来的，对吗？
LISTEN TO THE CONVERSATION
TALKING TO THE GUEST：
welcome
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Staff : Good morning, sir, May I know your name?
Guest: Certainly. My name is John Smith Staff
:
Would you please spell your last name?
Guest: Sure. P-a-r-k-I-n-s-o-n, Parkinson. Staff
:
How do you do Mr. Parkinson? Welcome to our hotel
Guest: How do you do? Very nice to meet you. Staff
:
Hope you’ll enjoy you stay here.
Guest: I think I will Staff
:
See you later.
Guest: See you.
PAIR WORK
Introduce yourself to a partner.
EXERCISE
Put in articles where needed.
A: Would you like cold milk?
B: Yes, please. I’d like glass of beer if you’ve got it. A: I’ll go and have a look in kitchen.
Yes, there’s bottle here, but it isn’t cold
B: Never mind. Can I have piece of ice in it? A: Sure. There is quite a lot in refrigerator.
IDIOMS：
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No pain no gain. As busy as a bee. Hand and foot. As proud as a peacock. As hungry as a wolf Beat about the bush.
UNIT 3: APOLOGIES
VOCABULARY
PHRASES ON THE JOB
Excuse me Ok
打扰一下。 对不起。 请原谅。 没什么。 I do apologize
That’s all right
Please accept our apology.
I’m sorry
please forgive me.
That’s
我很抱歉。 没关系。 请接受我们的 歉意。 Would you please wait a moment? second?
请稍等好吗？ 请稍等好吗？ I didn’t mean for that to happen. again.
我是不想出这种事的。 我向您保证以后不再发生这种事。
welcome
Would you mind waiting a
I assure you it won’t happen
喜来登酒店英语培训(内部资料料-50)(1)
