1. In the symbolic view of management, managers are seen as directly responsible for an organization’s success or failure. (False)
2. In the omnipotent view of management, much of an organization’s success or failure is due to forces outside management’s control. (False)
3. An organizational culture refers to a system of shared meaning. (True)
4. Organizational cultures influence how employees behave in an organization. (True)
5. Strong cultures have more influence on employees than do weak cultures. (True)
6. An organization’s founder has little influence on its culture. (False)
7. Rituals are repetitive sequences of activities that express and reinforce the key values of an organization. (True)
8. Organizational stories typically contain a narrative regarding significant events or people. (True)
9. To increase customer responsiveness, organizations should hire employees who are outgoing and friendly. (True)
10.To encourage a customer-responsive culture, organizations should formalize and enforce strict customer service policies. (False)
11.The general environment refers to environmental factors operating inside an organization. (False)
12.The part of the environment directly related to achievement of an organization’s goals is the specific environment. (True)
13.Industry conditions are an example of an organization’s general environment. (False)
14.Economic conditions are part of the organization’s specific environment. (False)
15.Which of the following represent the two views of managerial impact on the success or failure of the organization? a. omnipotent and symbolic b. omnipotent and reflective c. symbolic and interactive d. reflective and interactive (a)
16.The __________ view of management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization’s objectives. a. omnipotent b. symbolic c. functional d. systems (a)
17.Which of the following most accurately reflects the symbolic view of management?
a. Managers are directly responsible for an organization’s success or failure.
b. Managers have little or no responsibility for an organization’s success or failure.
c. External forces are directly responsible for an organization’s success or failure.
d. Employees are directly responsible for an organization’s success or failure. (c)
18.Internal constraints that restrict a manager’s decision options _______________.
a. exist within every organization
b. do not exist, as all managers have decision-making discretion c. exist only to the extent that upper management imposes them
d. exist only to the extent that followers won’t do as they are told (a)
19.In reality, managers are most accurately viewed as _________. a. dominant over an organization’s environment b. neither helpless nor all powerful
c. powerless to influence an organization’s performance d. ultimately responsible for organizational outcomes (b)
20.All organizational cultures consist of each of the following except _________.
a. shared values b. principles c. innovation d. traditions (c)
21.Strong cultures _____________.
a. are found in organizations with high employee turnover b. have a minimal influence on employee decision making c. can be found in all organizations that exist
d. have a greater influence on employees than do weak cultures (d)
22.Which of the following is not considered to be a dimension of organizational culture? a. attention to detail b. people orientation c. purchasing policies d. aggressiveness (c)
23.Which of the following dimensions of organizational culture is defined as the degree to which an organization’s actions and decisions emphasize maintaining the status quo? a. stability
b. outcome orientation c. team orientation
d. innovation and risk taking (a)
24.Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture? a. attention to detail b. people orientation c. outcome orientation d. aggressiveness (c)
25.Corporate ___________ are repetitive sequences of activities that express and reinforce the values of an organization. a. languages b. rituals c. symbols d. ceremonies (b)
26.Which of the following represents the most significant ways through which corporate cultures are transmitted to employees? a. rituals, myths, competitions, and language
b. symbols, rituals, language, and business systems c. stories, rituals, symbols, and language d. language, stories, rituals, and rewards (c)
27.When employees at Microsoft use terms such as work judo, eating your own dog food, and flat food, they are using organizational __________. a. languages b. rituals c. symbols d. ceremonies (a)
28.The original source of an organization’s culture usually ________________.
a. is shared among the first workers hired into the organization b. is formulated by the board of directors when the organization is formed
c. identifies what the organization is successful doing
d. reflects the vision or mission of the organization’s founder (d)
29.An organization’s culture affects managers by ______________.
a. providing them with additional decision-making power b. restricting them from disciplining certain employees c. encouraging them to bend or even break company rules d. establishing what is appropriate and expected behavior (d)
30.External environment refers to _________________.
a. forces outside the organization that limit the organization’s performance
b. factors and forces outside the organization that affect the organization’s performance
c. forces and institutions inside the organization that affect the organization’s performance
d. forces inside the organization that increase the organization’s performance (b)
31.An organization’s specific environment ________________. a. is unique and changes with conditions
b. is the same regardless of the organization’s age c. is determined by the top level of management d. must be quantified to establish its existence (a)
32.The main forces that make up an organization’s specific environment are __________.
a. suppliers, legislators, customers, and employees
b. customers, suppliers, competitors, and pressure groups c. employees, competitors, pressure groups, and regulators d. suppliers, employees, competitors, and legislators (b)
33.Each of the following is considered an organizational supplier except providers of __________________. a. financial inputs b. labor inputs c. materials
d. political pressure (d)
34.The general environment factor of economic conditions consists of all of the following except _______________.
管理学第十版C3练习及答案
