Script:
v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.
v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction. v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.
Part IV Viewing and Speaking
Video 1 Introducing titles and responsibilities Script:
President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome! Robin: Thank you!
President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you. Robin: It’s OK, thank you!
President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department. Robin: Nice to meet you, Ms. Bates.
Ms. Bates: Nice to meet you, Mr. Copperfield.
President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department. Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you. Robin: Glad to meet you, Mr. Hayes.
President: And this is…oh, where is Andrew Jefferson?
Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in … President: Uh… speak of the devil… Mr. Jefferson has just arrived. Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.
Robin: Good to see you, Mr. Jefferson.
Mr. Jefferson: Sorry, I’m late. I was talking to a client.
Robin: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson? Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation. Robin: No wonder you’re so busy.
President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?
Ada Black: I’m Ada Black, responsible for management accounts. Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts. Lucy White: I’m Lucy White, responsible for data processing. Robin: Oh, good. Nice to meet you all, ladies. Key:
1. Caroline Clinton: financial accounts Lucy White: data processing
Ada Balck: management accounts
2. Administration; Marketing; Engineering; Project Preparation; Accounting
3.1）administration：rear service of the company,coordinating the staff to exercise 2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor. 3)marketing:establishing marketing strategies to
4)research&development:providing advice on available research 5)engineering:manage&controlling project quality,schedule &costs
6)contract budgets:lead the preparation,development &management of the operational Video 2 Do you like your job? Script:
Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?
Jerome: No, I left it three years ago. I have my own business now.
Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ?
Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?
Frank: I’ve worked for several companies. After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sain?u,d??p?’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.
Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?
Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?
Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago,
I was promoted to Line Supervisor. Frank: Do you like your job?
Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?
Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places. Colin: Maybe I should think about becoming a buyer…
Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family. Janet: Hi, guys, may I join you? Everybody: Sure. Have a seat.
Janet: You enjoy getting together, don’t you? What are you talking about?
Robin: Jobs. What kind of job do you have, Janet?
Janet: I’m the Public Relations Manager in a holding company. Colin: Do you enjoy it?
Janet: Yes. What I like about it is that I can meet a lot of new and interesting people. Robin: How about your working hours?
Janet: That’s the trouble. I usually have to work overtime because I often have dinner parties in the evening. I don’t get enough time with my family and baby. Key:
1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager
2. Names like dislike Jerome
making a lot more money; having lots of independence in doing things feeling tired sometimes Robin
having been to a lot of places
too much traveling; having very little time to spend with his family Colin
good salary and benefits
noisy work environment; seldom having the opportunity to go out Frank
new challenges; a lot of experience Janet
meeting a lot of new & interesting people
often having dinner parties in the evening; having little time with her family and baby
Scripts Unit 3
Part II Listening and Speaking Task 1 Making a call Script:
Office Assistant: Good morning. Luck Promotions. May I help you?
Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?
Office Assistant: Just a moment, please.
Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather? Mike: It’s pretty good for this time of year. What’s it like in New York? Steve: Not good, I’m afraid.
Mike: That’s a pity! I’m planning to come by next week.
Steve: Really? Well, you’ll come by and see us while you’re here, I hope.
Mike: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.
Steve: Great. That would give me a chance to show you that convention center. Mike: That’s what I was thinking.
Steve: You said you have to be in Boston on Thursday? That’s the 7th?
Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?
Steve: Ah, I’m afraid I won’t be in the office on Wednesday.
Mike: Er, well, the other possibility would be to arrange it after I leave Boston. Steve: When do you plan to leave Boston?
Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.
Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.
Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.
Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day—that’s Friday the 8th, right?
Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week. Key:
F F T T F T F F Task 2 Leaving a message Script:
Operator: Hello, ABC Co. Ltd. How can I help you?
Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.
Roy: Louise Paulson’s office. This is Roy speaking. Paul: This is Paul Jackson calling. Is Louise in? Roy: I’m sorry. She’s out at the moment. Paul: When will she be back?
Roy: I’m afraid she won’t be back soon. Can I take a message?
Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.
Roy: Could you repeat the number please?
Paul: Yes, it’s 979-326-8965 and this is Paul Jackson. Roy: Could you spell it?
Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.
Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible. Paul: Thanks, bye. Roy: Bye. Key:
Message Note
To: Louise Paulson From: Paul Jackson Phone: 979-326-8965
Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent. Taken by: Roy
Part IV Viewing & Speaking Video 1 Leaving a message Script:
Receptionist: Hello, International Sales.
Mr. Schulz: Hello, this is Mr. Schulz here, calling from England. Receptionist: Yes, Mr. Schulz, who do you want to speak to ? Mr. Schulz: I’d like to speak to Mr. Matthews.
Receptionist: Fine. Hold the line, please. I’m connecting you now. (connected)
Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?
Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?
Miss Perez: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.
Mr. Schulz: When do you expect him back?
Miss Perez: He’ll be back on Friday afternoon. Is it urgent? Mr. Schulz: Yes.
Miss Perez: Can I take a message for him?
Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?
Miss Perez: Sure. It’s very kind of you to say so. Can we expect an order from you?
商务英语视听说原文与答案
